RETURNS
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
Incorrect or Faulty Returns
If you believe your item is incorrect or faulty, we are extremely sorry and would love to put this right!
Before creating your return, please contact us HERE as we wouldn’t want you to be charged for the return (please remember to include photos so this does not cause any delays with your label).
Online Returns
Standard returns policy is 21 days for store & online orders.
Your return may be rejected if items fail to be resalable condition.
Items must be in their original condition and include all tags.
Online returns will be FREE for up to 6 items. Additional items will then be charged at €1 per item which will be deducted from your refund.
In-store returns are free.
Your invoice is attached to your order dispatch email.
You will receive email confirmation of your return.
Funds will be issued via payment method used for purchase within 3-5 working days.
As part of our effort to reduce our carbon footprint we have now gone paperless. No paperwork is required and your invoice is attached to your order dispatch email and returns are now processed online.
Instore Returns
Returns made to all Yours Clothing stores will be FREE for up to 6 items. Additional items will then be charged at €1 per item which will be deducted from your refund.
Simply supply your dispact email and we will provide an exchange, gift card or refund.
FIND YOUR NEAREST STORE HERE
Will my delivery charge be refunded when I return my items?
We only refund the cost of your items, plus any sales tax/VAT. We do not refund the delivery charge or any customs duties and import taxes. Further information can be found by clicking HERE