Return options to suit you
We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.
Returns made to all Yours Clothing stores will be FREE for up to 6 items. Additional items will then be charged at £1 per item which will be deducted from your refund.
The store can offer an exchange, gift card or refund. Please bring your invoice or despatch confirmation email with you as proof of purchase. If you no longer have this then please contact customer services by clicking HERE.
FIND YOUR NEAREST STORE HERE.
AS PART OF OUR EFFORT TO REDUCE OUR CARBON FOOTPRINT WE HAVE NOW GONE PAPERLESS | YOUR INVOICE IS ATTACHED TO YOUR ORDER DISPATCH EMAIL AND RETURNS ARE NOW PROCESSED ONLINE | NO PAPERWORK IS REQUIRED INSIDE YOUR PARCEL.
For International returns you will need to pay for your return. All charges are calculated on the portal and can vary depending on the weight of the parcel you are returning and the returns service you select.It’s simple, repack your items and select your return method through the portal. You will need your order reference & email address or postcode. You’ll receive an email when your order has been refunded and it can take up to 5 working days to show in your account.
1. Please click on this link to open our returns portal - CREATE A RETURN HERE
(Standard returns policy is 28 days for store & online orders | Items much be in a resalable condition, unworn with the tags attached. Otherwise, your return may not be accepted.)
2. Please enter your order reference starting with 2 letters For Example - YM123-4567-8901
(If the following error message shows ( Only Latin characters, digits, dash, and underscore are allowed – this means there is a space before or after the order reference or you have not entered the order reference in the correct format.)
3. Please enter your postal code or email address
4. Please click the items you want to return and select the reason why
5. Please choose the courier you want to return
(Don’t worry if you do not have a printer, we offer QR codes too – A QR code is a barcode that is emailed to you, the couriers are able to scan this barcode and will print the label for you in store)
6. An email will then be sent to you with the returns label or QR code
7. We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment.
We hope you loved your purchases or Gift, however if you do need to make a return you have until the 14th of January 2024 – This applies to purchases made between the 19th of October 2023 to the 21st of December 2023 (Any purchases made on or after the 22nd of December will fall into our 21 days return period)
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment. An email confirmation will be sent to you when this has been processed Paid with Klarna, Laybuy, Clearpay and Zilch?
If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.
HOW DO I RETURN ITEMS AND HOW LONG DO I HAVE?
If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached within 28 days of receiving the item, otherwise we cannot guarantee they will be accepted.
You will now be able to process your return to us using your order reference number, email address or area code by clicking the following link https://yoursclothing.returns.international - we offer a variety of different return methods to suit all our cutsomers needs. (I'm afraid we do not offer online exchanges, however you can return an item to any of our store to exchange / refund, please ensure you have your invoice as this is required by our staff members to process your exchange/refund, this is attached to your dispatch email)
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
We are very sorry to hear that this has happened to your item and would certainly love to have this resolved for you, please return the item back to us by creating your return via the returns portal https://yoursclothing.returns.international/lite
I'm afraid we do not provide partial refunds to keep any item/s with a manufacturing defect and the item would need to be returned for a refund or replacement to be issued (A voucher will be created if you require a replacment for you to replace you order via the website) Don't worry we will not ask you to pay for delivery again.
Please ensure a note is added into your parcel to state if you would like a refund/replacement once the item has been inspected by our quality control and returns team, they will action accordingly.
WHAT HAPPENS IF I'M MISSING AN ITEM FROM MY PARCEL?
Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, then please get in touch with our customer services team through the live chat portal or the contact form. We investigate on a case-by-case basis so we can work out what has happened and provide a resolution.
DO YOU OFFER EXCHANGES?
Exchanges for online transactions are only available in store.
As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.
WHAT PRODUCTS ARE EXCLUDED FROM THE RETURNS AND REFUNDS POLICY?
We regret that for reasons of hygiene pierced jewellery, cosmetic products and antibacterial masks are excluded from the returns and refunds policy. For more information, please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.
WHAT IF I HAVE SELECTED THE WRONG RETURN METHOD ON THE RETURN’S PORTAL?
Please do not worry! You can contact our customer service team via live chat, or the contact form and they will be happy to cancel this return for you to go back onto the portal and re generate the return with another courier.