Return options to suit you
We hope you liked your order but if it’s not quite right please return using the simple instructions below.
If you have changed your mind you can return your item quickly and easily to any YOURS store in the country where you bought it. The store can offer an exchange, gift card or refund. Please bring your invoice or despatch confirmation email with you as proof of purchase. If you no longer have this then please contact customer services by clicking HERE.
FIND YOUR NEAREST STORE HERE.
Using our returns portal, you can generate your return for €6.
You have 28 days, from the day you receive it, to send something back.
Repack your items, please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Unfortunately, we do not offer online exchanges.
** AS PART OF OUR EFFORT TO REDUCE OUR CARBON FOOTPRINT WE HAVE NOW GONE PAPERLESS – YOUR INVOICE IS ATTACHED TO YOUR ORDER DISPATCH EMAIL AND RETURNS ARE NOW ONLINE **
Book your return online using your order reference (will start with two letters) and email address or postcode associated with your order.
Select your preferred return option. Once you have processed your return in the portal, you're ready to post it off.
You'll get an email once we receive your returned item.
TO BEGIN YOUR RETURN CLICK HERE
• Standard returns policy is 28 days for store & online orders
• As part of our effort to reduce our carbon footprint we have now gone paperless. Your invoice is attached to your order dispatch email and returns are now processed online.
• Refunds can take up to 5 working days to appear in your account once your return has been processed at our distribution centre
• Items much be in a resalable condition, unworn with the tags attached. Otherwise your return may not be accepted
• Earrings are non-refundable
• Exchanges are not available online
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment. An email confirmation will be sent to you when this has been processed Paid with Klarna, Laybuy, Clearpay and Zilch?
If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.
HOW DO I RETURN ITEMS AND HOW LONG DO I HAVE?
If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached within 28 days of receiving the item, otherwise we cannot guarantee they will be accepted.
You will now be able to process your return to us using your order reference number, email address or area code by clicking the following link https://yoursclothing.returns.international - we offer a variety of different return methods to suit all our cutsomers needs. (I'm afraid we do not offer online exchanges, however you can return an item to any of our store to exchange / refund, please ensure you have your invoice as this is required by our staff members to process your exchange/refund, this is attached to your dispatch email)
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
We are very sorry to hear that this has happened to your item and would certainly love to have this resolved for you, please return the item back to us by creating your return via the returns portal https://yoursclothing.returns.international/lite
I'm afraid we do not provide partial refunds to keep any item/s with a manufacturing defect and the item would need to be returned for a refund or replacement to be issued (A voucher will be created if you require a replacment for you to replace you order via the website) Don't worry we will not ask you to pay for delivery again.
Please ensure a note is added into your parcel to state if you would like a refund/replacement once the item has been inspected by our quality control and returns team, they will action accordingly.
WHAT HAPPENS IF I'M MISSING AN ITEM FROM MY PARCEL?
Sometimes an item can be missing from your parcel, but all our parcels are checked before they leave our warehouse. If an item is missing, then please get in touch with our customer services team through the live chat portal or the contact form. We investigate on a case-by-case basis so we can work out what has happened and provide a resolution.
DO YOU OFFER EXCHANGES?
Exchanges for online transactions are only available in store.
As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.
WHAT PRODUCTS ARE EXCLUDED FROM THE RETURNS AND REFUNDS POLICY?
We regret that for reasons of hygiene pierced jewellery, cosmetic products and antibacterial masks are excluded from the returns and refunds policy. For more information, please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.