Using our return portal link below. You can return your parcel using your local Parcel point or Postal service, options will be available through the returns portal.
If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted, and follow this process:
The Returns address is:
Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU
England
Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.
Your parcel should take around 7-10 working days to reach us. Please use the tracking information provided when returning your parcel to check the progress of your parcels journey. We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 to 7 working days for your bank to process your refund.
Return your items to one of our 150+ stores for an exchange, gift voucher or a refund to the original method of payment.
If the order was paid for using PayPal, Klarna or Amazon payments then only an exchange of gift voucher can be provided in store.
Ensure that the item is returned in the original packaging with the completed returns form. Please bring your delivery note with you as proof of purchase.
Find your nearest store HERE
Return your order to your local Hermes Parcel Shop in over 4,500 UK locations.
Attached your FREE Hermes returns label from your invoice on to your parcel.
Take it to your local Parcel Shop, open 7 days a week, early until late. Your return will be processed in approximately 7 working days.
Find your nearest Parcel Shop HERE
Return your order using myhermes courier collection quick and easy service. The local courier will collect your parcel from your door or nominated safe place.
The cost to book a home collection is £3.99.
Log in HERE to book your home collection. Once booked you will receive a label via email, please attach it to your parcel ready for collection.
Write your name and order number on the asda flyer enclosed in your invoice and attach it to your parcel.
Take your parcel to your nearest ASDA location and drop off it off at the toyou returns point.
Track your parcel at toyou.co.uk using the tracking number that is on your label.
Take your parcel to your local Post Office and request the service that you require. We recommend that you take out extra compensation or tracking for goods that exceed £46.
Please note that this is not a free service, and you will be responsible for any costs incurred.
Return address: Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU
England
We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.
Returns are FREE & easy! Items in their original condition can be returned within 26 days of receiving your order. Follow these simple steps:
The Returns address is:
Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU
England
If you live near a Yours Clothing store you may return the items to a store for an exchange, gift vouchers or a refund to the original method of payment. If the order was paid for using PayPal, Klarna or Amazon payments then only an exchange of gift voucher can be provided in store. Ensure that the item is returned in the original packaging with the completed returns form. Please bring your delivery note with you as proof of purchase.
How to return your order via the toyou service at over 600 ASDA stores:
Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.
The Returns address is:
Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU
England
Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.
The Returns address is:
Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6SE
UK
You have 26 days to return an item from date of receipt back to us.
If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.
If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.
All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.
Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Form. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.
Unfortunately we don’t offer exchanges online. Instead, please return your item(s) by following these easy steps below, and then reorder for a replacement.
We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy.
For more information please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.