Find Your Answer

We offer standard, next day, and stated day delivery options. You can also have your parcel delivered to one of our stores using collect+. For full information regarding these options, please click here.

When your order has been dispatched you will be sent an email, in this email you will receive a link to track your parcel, save this link and it will update you at each stage of your delivery.

Alternatively you can go to our site, sign in to your account, click on my orders, and then track my order.

All deliveries need to be signed for. If you are not in when delivery is attempted the courier will either deliver to you on the next working day, or if you leave alternative instructions the courier will follow these. Please be aware that the courier is not responsible for what happens to the parcel after alternative instructions have been followed.

When collecting your parcel from your chosen Yours store, you will need to bring your order reference number with you.

ID which matches the name on the order is required to pick up your parcel

WE ACCEPT THE FOLLOWING:

• Driving license
• Passport
• Utility bill with home address
• Credit or debit card in the name stated on the invoice

If this is the case you will need to contact Customer Services via the live chat facility, phone or message stating your issue. We will then need to carry out an investigation with the courier service into the location of your parcel.

If you have not received your parcel within the estimated delivery time-frame then please contact our customer service team via the live chat facility, phone or message and they will investigate this for you with the courier company.

Your delivery can also be sent to you through Royal Mail or Interlink, if you contact the customer service team before you place an order with us, we can make sure we do not send your future deliveries with Hermes.

Please be aware that Royal Mail can take up to 7 working days to arrive with you, and Interlink will not deliver on weekends for next day orders.

For a list of countries that we deliver to internationally please click here

We advise 3-5 working days for parcels to be delivered. If you have questions or your order didn't arrive please contact our customer service via the contact form.

Yes, we can track your parcel for you. Once your order is placed, you will receive a shipping confirmation email from our warehouse that your order has been dispatched. For information and an update on your delivery, please contact our customer service https://www.yoursclothing.co.uk/contact-us.

Due to the size of your order, it is likely that it has been sent in more than one parcel. The remaining items should arrive a few days after the first delivery.

If the extra parcel does not arrive please contact us regarding this issue, and we will be happy to help

Please be aware that as stated within our terms and conditions online, we do not accept responsibility for customs requirements and duties that arise for delivery of goods outside the UK.

As long as the item is in an unworn condition, and there has been no longer than 21 days since purchase, you can send it back to us. You can take your order back to a store for a refund or an exchange, please take proof of purchase (such as an invoice or bank statement) with you. Please note that PayPal, Klarna or Amazon payments transactions cannot be refunded in store, although you can exchange items or receive a gift card instead. You can also return your garment to us directly using your local postal service or via collect+. Please see our returns and refund policy for further details returns-policy

At Yours Clothing we have introduced FREE returns using Collect +. Collect+ have over 5800 stores and to find your nearest one click here: www.collectplus.co.uk/orders/new.

When you take your order into the store, the shopkeeper will scan it through the till, and give you a receipt which has your tracking number on. Keep this receipt as this is your proof of return. The parcel will then be returned to us on a fully tracked service and a refund will be issued upon receipt of the order which you will be notified about via email.

You can review our full return policy and options here: returns-policy

Exchanges for online transactions are only available in store. Unfortunately as a company we do not offer exchanges online. If the items are unsuitable for you and in an unworn condition, then you can return them for a refund and place a new order online for the item that you require.

Please allow 7 working days for your return to arrive with us; your refund will be processed on the same working day. If you believe that we should have received the parcel by now we recommend you contact the postal service that you sent it with. If you used Collect + to return the parcel then please use the tracking number given to locate the parcel.

If you have any further problems do not hesitate to contact us.

You do not have to return your item to the same store you bought it from, you can return it to any store, providing that you have proof of purchase.

We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.

If you wish to return a parcel:

1. Repackage the item in the original packaging
2. Complete the Returns form with your name and order details, including the reason for the return.
3. Take your parcel to your nearest local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG
UK

Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

*All items marked with an * cannot be returned due to Hygiene reasons

We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation

Please allow 7 working days for your return to arrive with us; your refund will be processed on the same working day. If you believe that we should have received the parcel by now we recommend you contact the postal service that you sent it with.

If you have any further problems do not hesitate to contact us.

We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.

All our parcels are checked before they leave us however sometimes an item can be missing from your parcel. You will need to contact the customer services team and they will resolve this issue for you.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

You will need to return the faulty item to us at:

Yours Clothing
Returns Department
Unit B, Finmere Park
Orton Southgate
Peterborough
PE2 6YG

Please include in the return package; your address and whether you would like a replacement garment or a refund. You will be notified by email when the garment is returned to us and confirmed as faulty. The return postage costs will then be reimbursed to you and a new garment or refund will be sent.

We apologise that you have received an incorrect item and for any inconvenience caused. You will need to return the item to:

Yours Clothing Returns Department Unit B, Finmere Park Orton Southgate Peterborough PE2 6YG

Please include your address, order number and the reason for the return. Once we have received the item we will notify you via email. The correct item will be sent to you and any postage costs will be refunded.

We apologise that the item that you received was not as expected. Please proceed to return this item to us for a refund.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

Please contact our customer service team, stating whether you would like a replacement or a refund and please include a photo of the fault on your garment. This will then be assessed by the quality control team.

All our parcels are checked before they leave us however sometimes an item can be missing from your parcel. You will need to contact the customer services team and they will resolve this issue for you.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

You will need to return the faulty item to us at:

Yours Clothing
Returns Department
Unit B, Finmere Park
Orton Southgate
Peterborough
PE2 6YG

Please include in the return package; your address and whether you would like a replacement garment or a refund. You will be notified by email when the garment is returned to us and confirmed as faulty. The return postage costs will then be reimbursed to you and a new garment or refund will be sent.

We apologise that you have received an incorrect item and for any inconvenience caused. You will need to return the item to:

Yours Clothing,
Returns Department
Unit B, Finmere Park
Orton Southgate
Peterborough
PE2 6YG

Please include your address, order number and the reason for the return. Once we have received the item we will notify you via email. The correct item will be sent to you and any postage costs will be refunded.

We apologise that the item that you received was not as expected. Please proceed to return this item to us for a refund.