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Our customer services are here to help.

To use your Yours Clothing account credit, log into your account and then continue to checkout, the ‘use credit’ option is located on the checkout page.

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UK & Ireland

If this is the case you will need to contact Customer Services via the live chat facility, phone or message stating your issue. We will then need to carry out an investigation with the courier service into the location of your parcel.

International

Due to the size of your order, it is likely that it has been sent in more than one parcel. The remaining items should arrive a few days after the first delivery.

If the extra parcel does not arrive please contact us (details below) regarding this issue, and we will be happy to help

Please be aware that as stated within our terms and conditions online, we do not accept responsibility for customs requirements and duties that arise for delivery of goods outside the UK.

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UK & Ireland

You do not have to return your item to the same store you bought it from, you can return it to any store, providing that you have proof of purchase.

International

We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.

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International

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

Please contact our customer service team, stating whether you would like a replacement or a refund and please include a photo of the fault on your garment. This will then be assessed by the quality control team.

All our parcels are checked before they leave us however sometimes an item can be missing from your parcel. You will need to contact the customer services team and they will resolve this issue for you.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

You will need to return the faulty item to us at:

Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU

Please include in the return package; your address and whether you would like a replacement garment or a refund. You will be notified by email when the garment is returned to us and confirmed as faulty. The return postage costs will then be reimbursed to you and a new garment or refund will be sent.

We apologise that you have received an incorrect item and for any inconvenience caused. You will need to return the item to:

Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU

Please include your address, order number and the reason for the return. Once we have received the item we will notify you via email. The correct item will be sent to you and any postage costs will be refunded.

We apologise that the item that you received was not as expected. Please proceed to return this item to us for a refund.

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Yes. Simply add the voucher code and then type in the details of your gift card into the relevant boxes on the checkout page to use them together.

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Gift cards can be purchased in one of our stores or online, gift-cards

The gift card box is located at the bottom of the checkout page. Simply type in the long gift card number and pin number to apply it to your order before completing your order.

To check the balance of a gift card please login to your account and select the gift card tab, then enter the details to reveal the current balance. Alternatively you can call the customer service team on @phoneNumber and they can check the balance for you.

Gift cards can be topped up in store or by calling customer services on 03448 204 204

If you purchased your order using a gift card then any refund owed will be issued back to the same gift card or as credit to your online account.

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You can locate the nearest store to you using our online store locator here; store-finder. Simply enter your postcode into the store finder and it will find the closest store to you.

We are currently working on opening several new stores around the country, which will be announced via Facebook, email and our website.

We are always looking for new models that may suit our brand. If you would like to e-mail some photographs and information about yourself to [email protected] and we will consider your application.

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Opening Hours: 9am - 5pm Mon-Fri, Closed Sat and Sun

Bank Holiday Opening Hours: 11am - 4pm